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So far there has been no Virgin Media broadband or Cable TV in all of south west London for around 36 hours and for the first 24 of it there was almost no communication available to find out when service was to be restored.
All this makes me far more likely to switch to Sky in January when our latest contract expires (we have been with VM for 5 years now) they seem to have some good offers on at the moment and I think TV would be better with Sky – better provision for HD content etc.
Throughout yesterday there were only two updates on the Virgin Media service status page so people could find out what was going on, when I phoned the customer services number (150) all I got to do was hear “Sorry we are unusually busy right now, to avoid waiting in queues please call back later” then immediate disconnection… that was the only infuriating part of this outage – how VM have been handling their customers.
So I can see myself changing to a Sky bundle in the new year where hopefully customers are treated better when things inevitably go wrong.
Tags: Broadband Cable, Cable Tv, Customer Services, Disconnection, Hd, London Postcodes, New Year, Provision, Queues, Service Status, sky, South West London, Sw, Tw, Virgin Media, Vm
4 Comments Virgin media outage in london postcodes SW* AND TW*
rob wakefield
December 4th, 2009 at 11:09 am
1VIRGIN MEDIA OUTAGE GOES IGNORED, AS THOUSANDS OF LONDONERS ARE LEFT WITHOUT TELEVISION AND BROADBAND FOR 6 DAYS AND COUNTING!
On Saturday 28th November at approximately 20.41, Virgin Media’s television and broadband services ground to a halt in the following postcodes – E2, E1, EC2A, W14, SW6, WC2, WC1. 6 days on and we are still without any service and without any idea as to what has happened and is happening. Virgin Media have refused to post the issue on their website, we ask why?
Dozens of calls to the Virgin Media fault centre have resulted in various estimates of restoration, all highly inaccurate or just uttered to quieten the disgruntled caller.
With no support from customer service, technical support or anything else, I am contacting the media to see if their power can make a difference. If this is brought out into the public domain and investigated, perhaps Virgin will do something about this ongoing nonsense.
Who has been affected? Businesses, elderly, education houses, general public.
Brad
December 4th, 2009 at 11:26 am
2Well its day 4 with no service, I managed to get a ridiculous £2 something for outages yesterday after talking to billing idiots in india. This morning I called their tech. Who tried robbing me off again but ended up giving me £10 credit.
The thousands of customers affected need to demand at least £10 credit each, I suspect this will be on for a few more days yet though… There’s always GPRS and pub wifi for now :) then I’m off to sky at last .
» Why should you not go for Virgin Media, heres the answer
December 4th, 2009 at 2:14 pm
3[...] [...]
4 days without Virgin Media TV or Broadband… and still no end in sight
December 4th, 2009 at 2:17 pm
4[...] hundreds of thousands of customers being without their TV or broadband service by a badly managed outage, but not being published anywhere in the news. But on the website there is a ticket outlining what [...]
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